Welcome to Mellow socks
Process Orders Made via our Website
In connection with an order, we collect information regarding your name (first name and last name), e-mail address, phone number and address.
We process the collected information for the purpose of administering your order, including to communicate with you regarding the order (e.g. for support purposes in the event of any issues with the delivery of the items), and to fulfill our contractual obligations in relation to you.
There is no way of being a customer of Mellow socks if you do not accept the handling of the above stated personal information. Mellow socks will keep your information as long as you are a customer of the company
Furthermore, when paying via the Website you need to provide further information, such as debit or credit card information. We use third party payment providers in order to process payments via the Website. The payment providers are data controllers for their own processing of your personal data in order to process payments.
The provision of the categories of personal data outlined above is required in order for us to administrate your order. If you do not provide the required information, we will not be able to process your order. We keep information regarding your order and transaction, including any support email relating to the order should any issues arise with the delivered products and for accounting purposes.
As part of any agreement made with us, we may send you offers concerning similar products and services, if no objection was registered when the agreement was made. The possibility to register your objection will be given to you any time we ask you for information. Furthermore, in each communication you will be given the same possibility to register your objection to further use of your email address and phone number.
If your email address/phone number has been acquired by other means than through an agreement, it will not be used to send any unsolicited communication if we haven’t received an explicit consent to it.
We will use your postal address exclusively to send you information or products that you have requested.
Access to your information
On request, we will inform visitors of our website of the personal information that we have stored concerning them. Possibly incorrect information may be corrected, supplemented or deleted. If you wish to access this information, or to correct your personal information, please contact us.
Marketing & Communication
Based on your consent we may process your email address to send direct marketing information to you in order to satisfy our legitimate interest of informing you of offers in relation to our products and services. We may also process information regarding your order history, order value, payment method used and from which country you accessed our Website in order to send you relevant and tailored offers via e-mail and other similar ways of electronic communication.
You have the right to at any time oppose to our processing of your personal data for direct marketing purposes and de-register from future communications from us, please see contact details below.
Furthermore, we may process your name, e-mail address and order history to carry out customer surveys in order to satisfy our legitimate interest of obtaining further knowledge of how our customers view us and our products and services.
WHO HAS ACCESS TO YOUR PERSONAL DATA?
1 Third Party Payment Providers
We use third party payments providers to handle payments via our Website. In order to administer the order and for the performance of the agreement between you and us, we will disclose information regarding your name, address, order information, and debit or credit card information and device used for purchase to the third-party payment provider. As stated above, the payment providers are data controllers for their own processing of your personal data in order to process payments.
2 Delivery and Storage Partners and other Third-Party Service Providers
In order to handle orders, we use third party delivery service and storage partners. As such, for the purposes of administering the order and to fulfil our contractual obligations in relation to you we will share your personal data,
including your name, address and telephone number in addition to order information with our delivery and storage partners.
Moreover, we may also engage additional third-party service providers not mentioned in this section, e.g. to carry out customer surveys and to send tailored offers. The third-party service providers that we engage are contractually obligated to only process your personal data in accordance with our strict instructions and may not use your data for their own purposes.
Additionally, they are obligated to implement technical and organizational security measures to protect and safeguard your personal data.
Last Updated Date: 20 May 2020